The Federal Aviation Administration has chosen Optimus Corp. to provide a local-area network and help-desk support. FOIA gives individuals the right to access information from the Federal Government. in our test bed, Virus scanning is an automated process and at no time is the If you feel you have reached this page in error, please contact the National AVS IT Service Desk regarding the situation. FAA Access to CPS Online/SAIG - Phone: 1-800-330-5947/TTY 1-800-511-5806; e-mail: CPSSAIG@ed.gov; NSLDS Professional Access - Phone: 1-800-999-8219 or 785-838-2141 (this is not a toll free number) e-mail: NSLDS@ed.gov; eCDR Appeals System-Phone: 202-377-4259 Phone: 1-844-FAA-MYIT (322-6948) Federal Aviation Administration 800 Independence Avenue, SW Washington, DC 20591 (866) tell-FAA ((866) 835-5322) Please call 866-TELL-FAA (866-835-5322) or, for TTY/TDD, use the Federal Relay Service. remote deployment of new programs or upgrades to a group of individuals without They will be able to compare your current desktop configuration to what is required to run eLMS properly. Lotus Notes used to Logging into the Help Desk reports subjects you to FAA security regulations. the need for a technician's, http://www.lotus.com/home.nsf/welcome/notes. HelpDesk Services, PC Contact one of our Customer Service Centers or Federal Student Aid Offices. If you do not remember the email address you registered with, please contact the help desk at 1-844-FAA-MYIT (322-6948). Lotus Notes To access your designated help desk report, you will need to sign in. The Manager/COTR should e-mail Helpdesk New Employee/Services: The Manager/COTR should e-mail Helpdesk Services at 9-ACT-HELPDESK@faa.gov. SAIC plans to leverage its U-Centric approach to provide IT support services and leverage automation and predictive analytics to support FAA’s business and administrative system users. Services, Network Visit the FOIA website to learn how to, Visit the Department of Transportation's Aviation Consumer Protection Division in order to, Contact the Transportation Security Administration's (TSA) online help center or call 866-289-9673 to. CPS/SAIG Technical Support and the TFA Support Center For questions related to the Central Processing System (CPS), the Student Aid Internet Gateway (SAIG), web products such as FAA Access to CPS Online, and assistance with software products such as EDconnect and EDExpress. the need for a technician's visit The single-award IDIQ will include service desk support, business and administrative systems infrastructure support, training and IT asset management services. Include on the subject line (IN CAPITAL LETTERS) the word: HELP and include the following information: Name ( first, middle, last) Location (floor, column, cube, room number) Extension; Supporting Organization; Contractor's name (if applicable) support: following information: Location (floor, column, cube, room number). The work includes service desk support, business and administrative systems infrastructure support, training services and IT asset management. content of e-mails viewed by ACX-20 personnel. The Help Desk is available 24 hours a day, 7 days a week. See all Helpdesk Support salaries to learn how this stacks up in the market. For policy related questions please contact your local FSDO. Helpdesk Support salaries at FAA can range from $31,035-$33,660. ensure proper connectivity, Netware tool used for the Help Desk Reports. 2000,  NT and XP (Professional), Continuous monitoring to Yes No. automation used by the Flight Standards Service (AFS) to collect data on operator activities, disseminate FAA policy to the operator and inspector communities, and generate and manage Authorizing Documents on behalf of the operator. This estimate is based upon 1 FAA Helpdesk Support salary report(s) provided by employees or estimated based upon statistical methods. For specific help regarding information on the form, consult the Instructions by clicking on the Help link next to the associated field. to desktop, Applications fully tested http://www.lotus.com/home.nsf/welcome/notes, Operating Systems:  WIN 98, Contact the FSA application help desk you are trying to access. Netware tool used for the The Help is context specific to the page on which you are viewing. Support. To properly manage the flow of arrivals and departures for these events, the FAA requires users to make arrival and departure reservations to and from these airports. Report a concern about airline service, including: Customer service (refunds, travel with children or pets), TSA screening technologies and/or processes, Instances of aviation security violations. Contact the Federal Communications Commission's Public Safety Support Center or call 202-418-1122 to report tower lighting outages. Restart Internet Explorer * If clearing your cache does not help, please contact the FAA My IT Help Desk for resolution. Please Visit the Resource Center for Answers to Frequently Asked Questions: Page last modified: June 17, 2020 12:30:17 PM EDT, This page was originally published at: https://www.faa.gov/contact/, Airport Coronavirus Response Grant Program, Report unsafe and unauthorized aviation activity, Report fraud, waste, abuse, or misconduct related to FAA programs, personnel, organizations, or facilities, FAA's "AIR 21" Whistleblower Protection Program, Federal Communications Commission's Public Safety Support Center, Learn about our efforts to reduce noise impacts and. Visit PayScale to research help desk technician salaries by city, experience, skill, employer and more. Still have a question or concern? By phone: 1-844-FAA-MyIT (1-844-322-6948) (Monitored 24/7) FAA MyIT Service Center cannot answer questions related to entries on the application. 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